1. Be Honest
Describe your job accurately by providing clear photos and honest details about the items, size, location, and access. Accurate information helps Heroes provide fair, reliable bids.
2. Communicate Clearly
Respond promptly to questions, confirm appointments, and notify your Hero as soon as possible if your plans or the scope of work change.
3. Be Ready
Whenever possible, have the items accessible and the work area prepared before your Hero arrives. A ready job site helps ensure a smooth, efficient experience.
4. Show Respect
Treat every Hero with courtesy and professionalism. Our Heroes are hardworking local business owners who deserve the same respect they show every customer.
5. Honor Your Commitment
Once you've accepted a bid, honor the agreed-upon price and appointment unless the scope of work changes or unexpected circumstances arise.​
6. Put Safety First
Help create a safe work environment by communicating any hazards and keeping children, pets, and unnecessary obstacles away from the work area during the job.​
7. Confirm Completion Promptly
Review the completed work and any before-and-after photos, then confirm completion promptly so payment can be released to your Hero.
8. Share Honest Feedback
Leave a fair and honest review after every completed job. Your feedback recognizes exceptional Heroes, helps maintain quality across the marketplace, and assists future customers in making informed decisions.​
9. Choose with Confidence
Compare bids, review Hero profiles, ask questions, and choose the professional who's right for your project. Every booking is built on transparency, trust, and the confidence that you're in control of your decision.
Building Trust Together
Trust is the foundation of every great job. When customers and Heroes act with honesty, respect, and professionalism, everyone wins.
